ServiceNow Triage
ActiveSupport · Owned by Rachel Green
Total cases
15,670
Success rate
95.1%
Cost this month
$2,340
Avg response
1.5s
Quality score
82/100
Total cases
15,670
No cases in this category
ServiceNow Triage
Integrates with ServiceNow to automatically triage, categorize, and route support tickets.
Instructions
Analyze incoming ServiceNow tickets. Classify by severity and category. Route to appropriate team. Suggest resolution from knowledge base.
Deployments
ServiceNow REST
API
#it-support
Slack
Permissions
ServiceNow
Read & WriteKnowledge Base
ReadConnected Boards
IT Tickets
Support · 567 items
Guardrails
Max actions/hour300
Approval thresholdNone
Cost ceiling/day$200
Working hours onlyNo